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Frequently Asked Product Questions

Looking for a specific pattern or tool?

Pumpkin Masters® no longer produces tools or patterns to sell individually. New patterns are created each year to replace our older ones. However, many of these patterns are recirculated from year to year. If you are looking for a specific pattern please visit http://www.epartyunlimited.com/pumpkin-masters.html as they carry previous years' kits that may include the pattern you are looking for.

If you are looking for a lot of tools, we encourage you to purchase our Carving Party Kit. It includes many tools, scoops, and 16 patterns. You can find the Carving Party Kit and pattern books at most discount, drug, or grocery stores.

I have a small order (under $2,000), where should I place my order?

For orders under $2,000, we now ask that you order through our distributor, Seasonal Distribution. Seasonal Distribution can be reached at (303) 333-4449. Check them out on the web at www.seasonaldistribution.com. They will be happy to help you get what you need for this Halloween.

For individual kit sales, please visit ePartyUnlimited at http://www.epartyunlimited.com/pumpkin-masters.html.

Can I get an old pattern book or kit from a past year?

For single kit purchases, please visit ePartyUnlimited at http://www.epartyunlimited.com/pumpkin-masters.html. They have a variety of products to choose from and carry new and prior year’s inventory.

What retail location sells a specific kit?

Pumpkin Masters products can be found at all major retailers. If your particular location does not carry a kit you are looking for it could be because that particular retailer did not purchase the kit from Pumpkin Masters this year.

Can you email a pattern to me?

Pumpkin Masters offers free pumpkin carving patterns on our website.

Why did my carving tool break?

All Pumpkin Masters tools are designed to withstand the carving techniques designed for each pattern. When used incorrectly or with extreme force this may cause the tools to be damaged.

Can I get individual replacement parts?

Regrettably due to the large range of products Pumpkin Masters manufacture we are unable to hold replacement parts for all items. Please advise us of the kit specifics, including the name of the kit as well as the shipping name & address. If a replacement is available we will advise and ship one to you.

Can I return or exchange a kit?

Should you need to return or exchange a Pumpkin Masters kit for any reason please take it back to the retailer in which the kit was purchased.

My kit is missing a part.

Please confirm the kit specifics, including the kit name along with shipping name & address. If the item available we will send out a replacement kit to you.