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Frequently Asked Product Questions - Pumpkin Masters
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Frequently Asked Product Questions

I have a question about an item that I purchased on your ONLINE STORE. Who do I contact?

Please have your Order Number ready when you call our dedicated Consumer Support Team at 1-877-726-8793. You can also reach us by email at:

sb-mail-consumersupport@signaturebrands.com

Are Pumpkin Masters® tools dishwasher safe?

They are not. Please hand-wash them with warm water and dish soap.

What retail location sells a specific kit?

Pumpkin Masters® products can be found at all major retailers. If your particular location does not carry a kit you are looking for it could be because that particular retailer did not purchase the kit from Pumpkin Masters® this year.

Can I get individual replacement parts?

Regrettably due to the large range of products Pumpkin Masters® manufacture we are unable to hold replacement parts for all items. Please advise us of the kit specifics, including the name of the kit as well as the shipping name & address. If a replacement is available we will advise and ship one to you.

Can I return or exchange a kit?

Should you need to return or exchange a Pumpkin Masters® kit for any reason, please take it back to the retailer in which the kit was purchased.

My kit is missing a part.

Please confirm the kit specifics, including the kit name along with shipping name & address. If the item is available we will send out a replacement kit to you.

How can I obtain a vintage, retro or formerly released Pumpkin Masters® pattern that is no longer in production?

We are currently uploading several of our most popular pumpkin carving patterns to our ONLINE STORE. Check here to see if your favorite pattern is listed.